Purchase Conditions
shipping
Orders are processed within 1-2 business days (excluding weekends and holidays)
Once your order has shipped, you will receive a tracking number by email. You will also find it in "My Account" when logged in our site.
If your order is delayed beyond the estimated delivery window, please contact our support team.
We are not responsible for delays caused by external factors such as weather, customs, or carrier issues.
US orders are shipped from Hutto, Texas.
The rest are shipped from Spain.
Delivery times depend on where you're located, but they usually go like this:
Spain: 1-2 business days
Europe: 3-6 business days
USA: 4 business days
Canada: 8-10 business days
Rest of the world: Depends on the country, feel free to ask about yours!
order cancellations & modifications
Orders can only be canceled or modified before they've been shipped.
When modifying your order with an item of a different cost, we will either process a refund or send you a paying link for the price difference
If you need to change your shipping address, please contact us immediately and let us know about the new address straightaway. We will do our best to update it before dispatch :)
If your order has been shipped already, we will contact the courier and try to re-route the package.
returns & exchanges
If you received a faulty item or an item different to the one you purchased, please contact us and we will help you return your item free of charge.
If you want to return your order for any other reason, contact us by email and we will reply to your message with further instructions.
Items must be unused, in their original packaging, and with all included accessories.
Refunds will be processed to the original payment method within 3 business days after receiving the returned item.
If you want a product exchange, let us know which product you want instead of the returned one and we will either refund you or send you a paying link for the price difference, and we will also bear the costs of the shipment.
contact & support
For any questions related to your purchase, please contact our customer service team at info@skatemenu.com or visit our Contact Page
Fraud Prevention & Security
For security reasons, we may require additional verification for certain orders.
If fraudulent activity is suspected, we reserve the right to cancel the order and issue a refund.
